What makes The UltiMutt Inn & Pet Resort
different from a standard kennel?
We are VERY different from
a standard boarding kennel. The dogs DO NOT stay in pens
with runs. They stay in 12 X 12 luxury bedroom suites
that are set up just like human bedrooms. The rooms have
human beds (queen, full, twin or toddler beds) and color
televisions in each room. We are relatively small – we
only have 15 rooms and give TONS of personal attention
and one-on-one time for each guest. We love our guests!
What are your hours for drop-offs,
pick-ups or tours?
We are open 7 days per
week. Drop-offs and pick-ups are generally done between
8:30am – 12:30pm and 3:15pm – 6:30pm but we do our very
best to accommodate everyone! Dog naptime is from 1pm –
3pm and we are closed during that time. We do everything
by appointment (visits, drop-offs and pick-ups) as our
guests have run of the entire building. So, just make
sure you have called to set up a time. We suggest that
dogs staying for the first time be dropped off by 4pm so
that they can get a chance to look around and get
settled in before dinnertime.
Can we drop-off / pick-up on Sundays and
Yes, this is generally not a problem! Major
holidays may have somewhat restricted hours but we do
our very best to be flexible!
How do your rates work?
We charge per night and
our nightly rate is all inclusive (meaning, lodging and
playtime is included). Check-in is after 3PM and
check-out is prior to 12PM. But don't worry!
If you need an earlier or later time, we can accommodate
Can our dogs stay in a room together?
Yes! We do not mix
strange dogs in the same room but dogs from the same
family are welcome to room together.
How do you keep your facility so clean?
We clean, clean, clean!
Our facility is cleaned everyday. We vacuum and
disinfect the rooms and play areas each and every day.
Sheets are changed as needed in guests’ rooms. Dogs are
provided with fresh water pails daily and clean dishes
for each meal.
Will I be able to see the room that my
dog will be staying in?
We are proud of our
facility and love for owners to see where their dog will
be staying! However, there are times where it may not
be possible (if dogs are playing inside, during
mealtimes, or if another guest is being
What is a typical day at The UltiMutt
We keep the guests very
busy! A typical day begins at 7 – 7:30am. All dogs are
let out to potty and get some playtime in before
breakfast. Breakfast is usually between 8 – 9am. After
breakfast, dogs are let out again in their playgroups
until about 12-1pm. Naptime is from 1-3 pm. Afternoon
playtime is from 3 – 5:30 – 6:30pm (but also depends on
time of year, dogs staying, etc). Dinner is typically
between 5:30 – 6:30pm. Final potty break is generally
you offer daycare?
Yes, on a limited basis. Daycare guests follow
the same daily routine as overnight guests.
How does the playtime work?
The dogs staying at The
UltiMutt Inn get to play pretty much all day. We match
dogs by size and personality. We supervise the dogs at
all times while playing. We keep our playgroups very
small (typically 6-10 max per group). We have 8 spacious
play yards that are attached to the building, 2 grass
yards (used when weather is nice) and 7 indoor play
areas. There are tunnels, dog “jungle gyms”, playhouses,
sand boxes, swimming pools, etc in the play yards. Our
fencing is a combination of wood & chain link and is 6’
tall. The 7 outdoor yards have overhangs that the dogs
can play under if it’s lightly raining. Dogs can decide
where they play and no one is forced to do anything they
don’t want to do. Most dogs love going out and playing
in the play yards. Some of the older dogs prefer to just
stay inside and follow us around while we do our work or
What sort of potty schedule are guests
We are here to cater to
your dog and offer unlimited potty breaks!
What if my dog does not get along with
Usually this is not a
problem! We have plenty of yards and he can have his
What kind of footing in the play yards?
6 yards have pea gravel
and rubber matting, 2 yards are grass, and 1 yard is
concrete with some pea gravel. The indoor play areas
have thick rubber matting, as do the bedroom suites.
Are there any types of dogs you will not
We do not take dogs that
are aggressive towards humans.
Can I come for a tour?
Definitely! We do all our
visits by appointment so just give us a call to set up a
I heard a lot of barking coming from the
play yard. Is it always this loud?
No! The guests get very
excited when they hear someone pull in or come in the
building (think of your own dog at home when someone
pulls into your driveway and rings the doorbell – now
just multiply the barking X 20!). They know a new friend
is arriving or someone is going home. They are just
While taking a tour, I noticed a couple
of rooms had crates in them and one room just had cots.
Why is that?
We sometimes get an owner
request to crate a dog that may be used to being crated
at home or for a puppy in the process of being potty
trained. We also sometimes get requests to remove
mattresses for a dog that is not allowed on furniture at
home or is very destructive on furniture. We have
several crates available for owners that would like us
to crate their dog and are happy to remove mattresses
for those owners that do not want their dogs to climb on
I want to make my dog’s drop-off /
pick-up stress-free. How do you suggest we handle it?
All dogs are different!
Some dogs are so excited to be here, they are eager to
say goodbye and go find their friends. Some dogs are a
little more timid. We find that it is best not to make a
big fuss. Your dog will sense it if you are upset or
sad. Say your goodbye and we will take him out to a yard
or playroom to check things out as you leave the
Will my dog get a bath before pick-up
Yes, The UltiMutt Bath can
be requested prior to pick-up. Just make sure to
set up a pick-up time so we can schedule your dog's bath
on pick-up day.
Do the dogs actually sleep on the beds?
Yes, most dogs love
sleeping on the beds!
Do I need to bring dishes and water bowls
for my dogs?
No, it is not necessary.
Our guests are provided with clean dishes for each meal.
Do the dogs actually watch TV?
Some do! But we get the
feeling that the sound is what they like – it makes them
feel more like they are at home.
What do the dogs watch on TV?
We have TONS of
doggie-friendly movies, DVDs and music CDs geared just
What should I bring for my dog?
Whatever you think will
make him feel comfortable! You can bring as much or as
little as you would like. Some owners send along a shirt
with their smell on it. Most dogs bring their own food
and treats but if you prefer to use our food, that is
fine. We have several varieties of dry kibble (Iams,
Beneful, Purina) and a couple varieties of moist food.
We feed mostly Milkbones but if you want your dog to get
anything else, you are welcome to send it along and
we’ll make sure your dog gets it. You are welcome to
bring toys, blankets, crates – anything you think will
make your dog happy. Whatever you bring for your dog
will stay in your dog’s room.
What do I need to do to book my dog’s
Give us a call @
440.759.901 or email email@example.com to check on
availability and to make a reservation. You can download
our paperwork off of this website or we can mail it to
you. You can bring the completed paperwork with you when
you drop off your dog for his first stay. Unless
something is drastically different for each dog, you can
fill one packet out for all your dogs. Vaccination
records for each dog can be stapled to the paperwork or
you can ask your vet to fax it directly to us at
I miss my dog!
Relax! Your dog is going
to have a great time! Feel free to call us to check on
him! We answer the phone unless we are vacuuming or busy
with the dogs. In that case, just leave us a message and
we’ll call you back with an update on how his vacation
is going! You can also check in on things via our
webcams. Ask for instructions at check-in time!
What method of payment do you accept?
We prefer cash, checks but
also accept VISA, Mastercard, and Discover.
Is there anything else I need to know
regarding my dog’s stay at The UltiMutt Inn?
We usually suggest not
sending along items that you or your dog can’t live
without if something were to happen to it (such as
chewing). We ask that you put some sort of
identification on your dog’s collar but you may want to
put on an older, not-so-nice collar for his stay at The
UltiMutt Inn. Although we supervise playtimes, sometimes
the dogs manage to play secret “collar tag”. We also
recommend (but not require) bagging up your dog’s food
for each meal. This ensures that your dog has enough
food for his entire stay. Many owners also send along
some extra food, just in case a dog has to stay a night
or two longer (due to weather, delayed flight, etc).
What should I expect after I pick my dog
up from The UltiMutt Inn?
Many owners tell us that
their dogs take a couple of days to recover from their
vacation (just like humans!). They may sleep more than
usual or seem extra lethargic, may have loose stools,
not be as hungry as usual, may seem a little more clingy
or lonely than usual. Do not be alarmed! Your dog just
needs to get back into his normal routine. Give him some
extra love and attention. Adding canned pumpkin or rice
with chicken can help soothe his tummy and help with